Autism FIRST respects your privacy and is committed to protecting the personal information you share with us through our website, online forms, communications, and related digital services.

This Privacy Policy explains how Autism FIRST may collect, use, disclose, and protect information when you visit our website, submit an inquiry, apply for a position, contact our team, or interact with us online.

1. Information We May Collect

We may collect information that you voluntarily provide to us, including but not limited to:

• Parent, guardian, or caregiver name
• Child or client name, when submitted through an inquiry or referral form
• Email address
• Phone number
• Mailing address or service location
• Insurance information, when submitted for intake or service coordination
• Information about services you are requesting
• Referral information submitted by providers, schools, or community partners
• Employment application information, including resume, work history, certifications, qualifications, and preferred work location
• Any other information you choose to provide through forms, email, phone, or website communications

We may also collect limited technical information when you visit the website, such as:

• IP address
• Browser type
• Device type
• Pages visited
• Date and time of visit
• Referring website
• General website usage information
• Cookie or analytics data, where applicable

2. How We Use Information

Autism FIRST may use collected information to:

• Respond to inquiries from families, caregivers, referral partners, and providers
• Begin or support the intake process
• Contact families about services, scheduling, insurance, or next steps
• Coordinate referrals and service availability
• Review job applications and communicate with candidates
• Improve website functionality and user experience
• Monitor website performance and security
• Maintain internal records
• Comply with legal, regulatory, clinical, or administrative obligations
• Protect the rights, safety, and security of Autism FIRST, our clients, families, staff, and website users

3. Health Information and Clinical Information

Some information submitted to Autism FIRST may relate to healthcare services, autism services, ABA therapy, diagnostic services, insurance, or clinical care.

If information qualifies as protected health information under applicable law, Autism FIRST will handle that information in accordance with applicable privacy and security requirements, including HIPAA where applicable.

This website Privacy Policy is intended to explain general website and online privacy practices. Families receiving services may also receive or have access to a separate Notice of Privacy Practices that explains how protected health information may be used and disclosed and what rights individuals have regarding that information.

4. Online Forms and Third-Party Platforms

Autism FIRST may use third-party platforms to support website forms, intake forms, referral forms, job applications, analytics, email communication, scheduling, or other operational needs.

These may include platforms such as:

• CentralReach or other intake and referral tools
• Forminator or other website form tools
• Website hosting and security providers
• Email and communication platforms
• Analytics tools
• Applicant tracking or recruiting platforms

When you submit information through a third-party platform, that platform may process information according to its own privacy practices. Autism FIRST works to use appropriate platforms and safeguards, but users should also review the privacy practices of any external platform they interact with.

5. How We Share Information

Autism FIRST does not sell personal information.

We may share information when necessary to:

• Respond to your inquiry or request
• Coordinate services, referrals, scheduling, or intake
• Communicate with insurance providers, healthcare providers, schools, or referral partners, where appropriate
• Review employment applications
• Work with trusted service providers who help operate our website, forms, communications, analytics, hosting, security, recruiting, or administrative systems
• Comply with legal, regulatory, contractual, or reporting obligations
• Protect the safety, rights, or security of Autism FIRST, clients, families, staff, or others
• Support business operations, compliance, quality assurance, or internal administration

6. Cookies and Website Analytics

Our website may use cookies, analytics tools, or similar technologies to understand how visitors use the site, improve performance, troubleshoot issues, and enhance the user experience.

You may be able to adjust your browser settings to refuse or delete cookies. Some website features may not function properly if cookies are disabled.

7. Children’s Privacy

Autism FIRST provides services to children and families. However, our website is intended for use by parents, guardians, caregivers, referral partners, professionals, and adult users.

We do not knowingly collect personal information directly from children under 13 through the website without appropriate parent or guardian involvement. If you believe a child has submitted personal information through our website without appropriate consent, please contact us so we can review and address the concern.

8. Data Security

Autism FIRST uses reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, disclosure, alteration, or loss.

No website, online form, email system, or digital transmission method can be guaranteed to be completely secure. Users should avoid submitting highly sensitive information through email unless instructed by Autism FIRST through an approved secure process.

9. Data Retention

Autism FIRST retains information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, support services or operations, comply with legal or regulatory obligations, resolve disputes, enforce agreements, and maintain appropriate business, clinical, or employment records.

10. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, such as the right to:

• Request access to personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of certain information
• Request a copy of certain information
• Opt out of certain communications
• Ask questions about how your information is used or shared

Some rights may be limited by clinical, legal, regulatory, employment, insurance, or recordkeeping obligations.

11. Email and Communications

If you contact Autism FIRST by email, phone, website form, or other communication method, we may use your contact information to respond to your request.

If you receive marketing or general informational emails from Autism FIRST, you may follow the unsubscribe instructions in the email when available. Service-related, intake-related, employment-related, or administrative communications may still be sent when necessary.

12. Links to Other Websites

The Autism FIRST website may include links to third-party websites or platforms, including referral forms, application forms, insurance resources, social media platforms, or external information sources.

Autism FIRST is not responsible for the privacy practices, content, security, or policies of third-party websites. Users should review the privacy policies of any external websites they visit.

13. Updates to This Privacy Policy

Autism FIRST may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

14. Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact us:

Autism FIRST
Phone: (844) 822-2250
Email: scheduling@autismfirstus.com
Website: https://autismfirstus.com

For questions specifically related to protected health information, clinical records, or HIPAA rights, please contact Autism FIRST directly so your request can be routed to the appropriate privacy or compliance contact.